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How DTC Brands Deliver Personalized Customer Support In A New Era

A talk by Julia Whatley
Strategic Partnerships Manager, Gorgias

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About this talk

I will be covering how to deliver a personalized customer experience for DTC brands during my talk. We are seeing customers engage with brands on multiple channels (chat, email, SMS, Facebook, Instagram) and they expect quick and individualized responses. I will be sharing insights into what I've seen within the industry and how our clients are tackling these issues and quickly engaging with customers before they hit their website.

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Julia Whatley

I received my BA from Emory University where I studied Economics. I've spent my career in the D2C space working at Yotpo, BounceX, and now Gorgias. I'm passionate about creating a personalized customer experience for brands.

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